first she said she'd mail me a new one, but didn't take my contact info and tried to shoo me away. then when i decided it was just best to get my money back, she took the bag but didn't give me my credit card slip (the old carbon-manual-copy kind). then when i asked for my credit card slip to avoid being accidentally charged, she screamed at me that she wouldn't charge me, but still didn't ask for my name.
how the hell was she going to know who not to charge if she didn't know my name???
her colleague finally walked over, asked for my name, and dug out the slip. of course she had to make a spectacle of slowly ripping it up in front of me before she handed me the pieces.
normally i wouldn't make such a big deal out of it, but this lady was obviously going to rip me off so i wrote to the neighborhood association. they quickly replied that she wouldn't be invited back again.
thank god too cuz stupid people suck!
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